Shipping and delivery service:

Please note that the official working days in  Rawi store are from Sunday to Thursday. Fridays, Saturdays, holidays and public holidays are a holiday for all Rawi employees and shipping companies.

Our first mission is to provide you with the best online shopping experience, so we have made the shipping and delivery process easy for you because your convenience is our priority.

  • Rawi delivers your orders through delivery companies or individuals at peak times to confirm your service and deliver your orders at the right time for you. The order is processed within 1-2 working days of completing the purchase process, as the shipping and delivery process at Rawi takes 2-4 working days, and delivery is within all regions of the Emirates except for the western regions (Bida Zayed, Ghayathi, Al Marfa, Al Sila, Al Ruwais, Al Waqan, Al-Qaw`, the safe, the seal).
  • Rawi’s delivery method is delivery on the same day or on another day, depending on your geographical area, with the option to choose the appropriate time for you to deliver at any time during the day, week, or even during the month.

  Delivery schedule:

We offer a daily delivery service except for Friday and official holidays in all regions of the Emirates, with the exception of some western regions (Bida Zayed, Ghayathi, Al Marfa, Al Sela, Al Ruwais). 2 to 4 business days

Shipping times may increase during seasons, due to the high pressure on shipping and delivery companies.

You can subscribe to have your selected products delivered periodically (daily, weekly or monthly)

The item must be requested at least four hours before the time to be obtained so that the delivery team can provide the item, taking into account the time of the request (not to be late) and within Rawi’s working hours.

In case of urgent requests, please contact our customer service and we will do our best to assist you.

Your signature will be required on the copy of the invoice to confirm receipt of the products as indicated on the invoice. The order will be delivered to the address registered in the order, and the signature of any person present at this address is considered as receipt of the order.

In the event that we arrived at the registered address and no one was present at this address, please contact customer service to specify another time for delivery, and the company will not be responsible for any request that exceeds 10 days from the first date of delivery of the request. Knowing that if you are not present at the agreed time for delivery twice, an additional delivery fee will be charged after that.

In the event that the shipment was not received by the customer or the customer refused to receive the shipment from the shipping company and the customer wanted to cancel the order and return the amount, then the value of the shipping fees will be deducted in addition to deducting the packaging value if the order contains product packaging.

Delivery fees are 30 dirhams for orders within all regions of the Emirates except for the western regions (Bida Zayed, Ghayathi, Al Marfa, Al Silaa, Al Ruwais, Al Waqan, Al Qu’a, Al Khazna, Al Khatim) Delivery fees are calculated at a cost of 50 riyals.

For inquiries and to know the shipping cost to other regions, please contact us via the following email:   info@rawicoffee.com .

Important information about delivery

  • The applicant is required to sign a receipt document for the purchases
  • We at Rawi guarantee the safety of your order from theft and damage from the moment it leaves the store until the moment of delivery. Rawi is not responsible for the product after signing the surrender document.
  • Shipped by Rawi Store to regions within the UAE.
  • The guide uses the approximate delivery time starting from the moment the order is sent. Rawi is not responsible for any delay that occurs due to procedures for paying fees by the applicant or delay by customs or shipping companies.
  • Adding a fee to the cost of shipping the order in the event that the place of delivery is located in a remote area outside the delivery areas. In the event that you wish to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there.
  • A fee will be added to the cost of shipping the order. There may be tax charges upon delivery of the shipment.
  • Please note that if your order has already been sent and you wish to cancel it, you must wait until it reaches you and then proceed with the return procedures.