Rawi collects some data about users’ experience on our website and our mobile application in order to improve user experience.

Modifications to the Privacy Policy

Rawi reserves the right to amend all or any part of this Privacy Policy. Where “Rawi” notifies the user of any amendments made to the privacy policy through the website, and when necessary, through e-mail notifications.

Other websites

Rawi’s website may contain links to other websites. The privacy policy applies to the “Rawi” website only, and therefore the user should read the privacy policies of other websites when entering those sites.

Communication

Rawicoffee welcomes all feedback, inquiries and requests related to Rawi’s use of user data at [email protected]

When, why and how we collect your data

What information does Rawi collect about its users?

“Rawi” collects personal data when ordering products or services or using the website. Data is also collected when completing any customer survey. Website usage data may be collected by cookies (as described below). “Rawi” collects personal and location data, and when necessary, such data may include name, e-mail, home address, phone number, geographical location, etc.) only when such data is submitted voluntarily. This data is collected exclusively to perform the functions provided through the website and to provide users with all offers and data about Rawi and other services that you think may be of interest to them. Referenced personal data may be collected by ordering products online, entering a competition, subscribing to newsletters, creating a user account, sending communication or other communications via the Website or by means of advertising, research and direct marketing. No sensitive data about the user is collected.

Cookies

Some of the data collected will not identify the user’s personality, but it will track the use of the website so that “Rawi” learns the best way for customers to use the website, which leads to improving and developing the experience in ordering products. Data may also be obtained through the use of cookies, as these are considered Cookies are a small data file that is transferred to the device from the website for future use. Cookies do not contain any personally identifiable data and are not used to obtain such data. Personal data may only be obtained through Rawi if the User actively provides it. Technical data may be collected from the mobile device or use of our mobile services, for example location data, certain features and device performance data, transmission system including device, connection type, IP address, billing methods by phone and interaction with other retail technologies such as: data usage Near field communication technology, QR code or use of mobile phone vouchers and the device or internet browser should allow to refuse cookies if desired by changing the settings. For more information about cookies, including how to see what you have sent and how to manage and delete them, you can visit http://www.allaboutcookies.org

Storage and safety of personal data

Rawi does everything in its power to maintain the integrity of personal data and protect it from misuse, interference, loss, unauthorized access, alteration and disclosure, and also disposes of any personal data it holds that is no longer required under the terms of the Privacy Policy. In the event that a password is chosen to access certain services on the website, the user is responsible for maintaining the confidentiality of his password, and we recommend not sharing the password with others. Due to the nature of the Internet, Rawi does not provide any guarantee or insurance related to the safety of personal data during the user’s transmission or Rawi’s storage of it. The user also acknowledges that he bears responsibility for disclosing his personal data to Rawi. Please contact us immediately if you become aware of, or have reason to believe, unauthorized use of your personal data registered on the Website.

How does Rawi use the data it collects?

The user agrees to “Rawi” collecting and using his personal data for the purpose of dealing with and delivering the order(s) listed on the website and any other services that are provided through the website. In particular, the user expressly consents to “Rawi” disclosing his personal data, which includes name, e-mail and address. The actual presence and phone number to delivery workers, whether employed by “Rawy” or to a third party that provides delivery services to “Rawy”. He also agrees to the use of “Rawi” of his personal data for advertising and direct marketing purposes with the aim of informing the user about the website, the products and services it offers, or other matters that it believes may interest the user. Rawi may disclose personal data and the user agrees to disclose his personal data to: • Other entities within the group of companies with direct and affiliated relationships • Other parties that “Rawi” has partnered with in performing functions or providing products or services on behalf of “Rawi” such as payment procedures, outgoing mail, debt collection, research, statistical data, marketing, direct and indirect advertising, or other members For the “Rawi” group. In the event that the user wishes to opt out of receiving direct marketing communications from “Rawi” or in the event that he does not wish “Rawi” to share his personal data with others, please send an e-mail to [email protected]

Or follow the unsubscribe steps that are provided in every communication from “Rawi” and request deletion of his personal data from the private mailing list of “Rawi” and “Rawi” will do everything in its power to comply with the user’s request within an appropriate period of receiving the request. It should be noted that the withdrawal of any authorizations for the processing of personal data by a third party may result in the inability of “Rawi” to provide any services to the user. Rawi reserves the right to disclose personal data if required or authorized by law, or in cases based on Rawi’s discretion to disclose personal data in order to protect its rights or property or the rights or property of any third party, or to avoid injury to any individual. In the event that the business of “Rawi” is sold or merged with another entity, then some or all of the personal data may be transferred to the third party.

See the data

Rawi will do everything in its power to keep personal data in its possession accurate, complete, current, relevant and not misleading. Please contact us if the user wishes to view the personal data that Rawi has about him. Rawi shall do everything in its power to provide a complete list of the user’s personal data within an appropriate period of receiving the aforementioned request. If the user wishes to receive a copy of the data referred to, please send an email to [email protected]

“Rawi” reserves the right to impose a nominal fee in exchange for taking action to implement the aforementioned request in accordance with local legislation. You can contact us to correct any incorrect, incomplete or not recent personal data, or to request deletion of personal data. Rawi will do everything in its power to correct or delete personal data as requested within an appropriate period of receiving the request. Deleting the user’s account with “Rawi” will not automatically delete the personal data that “Rawi” holds about the user. In the event that the user wishes to delete “Rawi” of all personal data in addition to deleting his account, please follow the above-mentioned procedures. It should be noted that the deletion of personal data from the private database of “Rawi” leads to the inability of “Rawi” to provide any services to the user. If any, any legal requirements imposed on Rawi regarding maintaining certain records of the User’s personal data apply to any requests from the User, Rawi may ask the User to verify their identity before providing copies of their personal data.